These Terms and Conditions (“Terms”) govern the use of services and the website of AJ Home Health Care LLC (“we,” “our,” or “us”). By accessing our website or receiving services, you agree to these Terms.

1. Services

AJ Home Health Care LLC provides home care and community-based services in accordance with Minnesota Department of Human Services (DHS) licensing requirements, including applicable 245D standards.

Services may include, but are not limited to:

• Personal Care Assistance (PCA)
• Individualized Home Support (IHS)
• Homemaker and Companion Services
• Respite Care
• Assisted Living Support Services

Services are provided based on assessed needs, eligibility, authorization, and available staffing.

2. Eligibility & Authorization

Services are provided only to individuals who:

• Meet DHS eligibility requirements.
• Have a valid service authorization or private-pay agreement.
• Provide accurate and complete information.

AJ Home Health Care LLC reserves the right to decline or discontinue services if eligibility or authorization requirements are not met.

3. Individual Rights & Responsibilities

Individual Rights

Individuals receiving services from AJ Home Health Care LLC have the right to:

• Be treated with dignity and respect.
• Receive services in a safe and person-centered manner.
• Participate in service planning.
• File complaints or grievances without retaliation.

Individual Responsibilities

Individuals and/or their representatives agree to:

• Provide accurate and timely information.
• Treat staff respectfully.
• Maintain a safe service environment for our caregivers.
• Notify us of changes in health, address, or service needs.

4. Scheduling, Changes & Cancellations

• Service schedules are arranged in advance.
• Changes or cancellations should be reported to AJ Home Health Care LLC as soon as possible.
• Repeated cancellations, no-shows, or unsafe conditions may result in service modification or termination.

5. Payments & Billing

• Services may be billed through DHS programs, insurance, waivers, or private pay.
• Private-pay clients are responsible for agreed-upon fees.
• Late or unpaid balances may result in the suspension of services.

6. Care Limitations

AJ Home Health Care LLC:

• Does not provide medical diagnosis or emergency medical treatment.
• Does not replace licensed medical or nursing care unless specifically authorized.
• Is not responsible for outcomes beyond the scope of authorized services. In emergencies, individuals should call 911 immediately.

7. Confidentiality & Privacy

We comply with HIPAA, Minnesota data privacy laws, and 245D confidentiality requirements. Use of personal and health information is governed by our company Privacy Policy.

8. Safety & Mandatory Reporting

AJ Home Health Care LLC follows the Minnesota Maltreatment of Vulnerable Adults Act and is required by law to report suspected abuse, neglect, or exploitation. Individuals agree to maintain a safe environment for staff. Services may be paused if conditions are deemed unsafe.

9. Complaints & Grievances

Individuals have the right to file complaints without retaliation. Complaints may be submitted to:

• AJ Home Health Care LLC management.
• The applicable County or Lead Agency.
• The Minnesota Department of Human Services.

10. Website Use

• Website content is for informational purposes only.
• Unauthorized use, copying, or misuse of website content is strictly prohibited.
• We do not guarantee uninterrupted or error-free website access.

11. Limitation of Liability

To the extent permitted by law, AJ Home Health Care LLC is not liable for indirect, incidental, or consequential damages related to service use or website access.

12. Service Termination

Services may be terminated at the individual’s request, if DHS authorization ends, for non-payment (private pay), or for unsafe conditions/violation of these Terms. Reasonable notice will be provided when possible.

13. Governing Law

These Terms are governed by the laws of the State of Minnesota.